1 reviews | Active since Feb 2020
FNB Terrible real time customer service.
First National Bank has really gone under when it comes to caring and servicing their customers. They have 1 teller at their Bayside branch serving the whole Tableview, Parklands, Suningdale area the radius is so huge and the amount of people staying in Parklands alone. And the assistant says they only qualify for 1 teller. A huge lie, it’s just the bank trying to make a bigger profit. So if you have nothing to do for the day you can decide to go to FNB where you will spend at least an hour waiting to get to a teller. You cannot just implement automated procedures and think you can cut the actual service staff by 90%. Your staff are frustrated listening to customer complaints, your customers are frustrated having to stand waiting like sheep to get into the bank just to wait again to be assisted. All I hole you are packing the profit. Now I still have to fork out R8 for parking because only the first hour is free. What a joke.
