FNB: Terrible "Private Client" service

I had problems with EFT from this morning. I thought it being a technical problem it will be sorted during the course of the day. I tried the EFT in the evening again. It gave me another error message. I emailed the error message to the "Private Client" email ID that I had. First of all, I got an automated reply saying "Thank you for your email. I am currently out of the office and will return on 17/08/2020." Just to remind I sent the email today i.e 30/10/2020 (Look at the return date mentioned in the email). The reply said that the agent will return on 17/08/2020. That is just the beginning.

I tried to call the private client number that is provided. They make "Private Client" like a very exclusive privilage that we have. So I thought I will be answered by a well informed agent who will have all the knowledge and resources to sort my problem out. The agent listened to my problem and in the end said that I must use my other card. This, I felt like talking to any friend of mine who would have said :Dude use the other card and see. It MIGHT work. :) Ridiculous to say the least. Did not expect this from apparently a leading bank like FNB.