1 reviews | Active since Sept 2016
FNB Terrible forex Service - Or none at all.
Good day
I recently received a forex payment from another country. The payment did not show in my bank account after 1 week. I followed up on the payment and was sent to email ********** with the swift payment to trace where the monies are and to clear the monies on my side. It has now been 8 days since I have sent through an inward swift payment to be followed up and till date have not received any feedback. I have also been in contact via email with 4 of the forex consultants.
I have spent more than R300 airtime thus far on communication with these consultants.
No feedback as of yet of what is happening and when my monies will be paid.
I would advise no person to use FNB as your forex provider. Poor poor poor service FNB Forex.
Thank you.
Can you please let me know what the status is of this payment. [REF: ********** 7_ ********** 84] Tel: ********** Jacques Swanepoel
Good Day Jacques Swanepoel .
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to Forex to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Jacques Swanepoel .
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to Forex to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
