FNB - terrible

I have been trying to close my account. I was told, as soon as my pending payments show paid, I can cancel on the app. That did not work. So I started a secure chat. Which went on for hours. I was told by the lady, to send a complaint in. Which i have. She said a full investigation would be done...calls etc.

I have always had a smart account, When one of my cards expired, I was sent this Fusion card. Which I activated. Now, I have been told that there is an overdraft on the account. I never received any calls with regards to account migration to a Fusion. My account still shows as a smart account on the app. Its just my card, that started coming as a Fusion.

Now i have been sent a letter, showing Fusion details since 2019. Which does not even show my signature on, cause i never signed anything & I have never seen this letter before.

I am not paying any overdraft, which i was never aware of. Also, now because the account was not closed by 25MAY, which i said it had to be. Cause, no funds will be going into this account anymore. Now there is bank charges added.

Please clear this urgently!!!!!