FNB Terrible Customer services

App**** for my passport online and made the booking to FNB Greenpoint, Cape Town, July 10 @ 1pm. Due to my operation I am unable to drive and my wife took off from work to take me.

Firstly it's not the best location as there is no parking or at least no free parking. I arrived at 12:50pm only to find a long line of people waiting for passport photos etc and most of them ****ed as they too had earlier bookings since 9am. Waited a hour or so but the line was not moving. I left as there was no assistance and my booking was for 1pm.

Since then I have been trying to get it sorted asap but have gotten No assistance or support on this matter. Sent numerous email to the care email as well.

Since then I have been trying to get it sorted asap but no assistance or support on this matter. Even when ones emails the care support.

I need my passport within the next 2 months. So it's a URGENT matter. My wife left FNB due to the bad service she got. And app**** for her passport with the new bank and went in and out in 5 minutes.

I find this service from FNB totally unacceptable and this matter still to this day has not been resolved!!!