FNB terrible customer service since opening my account

Incredibly frustating experience since opening my FNB account about a month ago. After being with a competitor bank for 40 years and being frustrated with similar service issues, i was told by people how great FNB is, only to experience its nothing better if not even worse than my previous bank! From the consultants errors to setup my incontact correctly the first time in branch which wasted my time having to go in a second time, i now had a secondary query as i was charged a monthly fee on my money maximiser account which i was not made aware of. After researching i believe that you are charged if its not opened on the app, but unfortunately i couldnt use the app to open the account cause the incontact was not setup correctly inrbanch by your consultant! I then tried to get hold of someone in cash and investments to query this charge and after calling the call centre and being put through to 5 different people who kept putting me through to the incorrect department, i FINALLY got hold of someone.. only for him to try and pass the buck to the branch and tell me his departmentment cannot assist me. Whats the point of a contact centre if no one can dam sort the issue out. On top of this he kept me on the line for 25 minutes at which point i got frustrated and put the phone down! DO you think he had the decency to call me back? OF COURSE NOT. I am extremely dissapointed in FNB, i really thought you guys would be different, but sadly it seems all banks are the same. Can someone contact me and sort this issue out. I am sick and tired of wasting my time calling when everyone passes the bucks. have some ***** and take responsibility!!!