NO
Nils O
1 reviews | Active since Dec 2020
21 Dec 2020, 05:16
FNB Terrible Customer Service on Premier Chequers Account!!!
I have spent hours trying to get FNB to downgrade my Premier Chequers Account to an Easy Account. Visited the bank 3 times, numerous phone calls in the bank, calls from my cellphone etc. no one gets back to me and then I receive emails saying’we have tried to contact you, please contact us’. No missed calls on my cell. No messages left on my cell. A month has passed and still I wait. Useless service. Their Managers need to contact me.
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Nils O's updateReviewer Update
21 Dec 2020, 11:17Thank you for reverting. However a 3-5 day time to downgrade my account, is not acceptable. I have been requesting this downgrade for a month now. 5 visits to FNB and many, many phone calls and emails. After visiting FNB at Liberty Mall in PMB, now, I am told I cannot get a card, till the downgrade has happened? The reason I need a new card, is that the manager at FNB Watercrest in Hillcrest, cancelled my debit card....
Hoping you see my frustration!!!
Hoping you see my frustration!!!
NO
Nils O's update21 Dec 2020, 11:17
Reviewer Update
Thank you for reverting. However a 3-5 day time to downgrade my account, is not acceptable. I have been requesting this downgrade for a month now. 5 visits to FNB and many, many phone calls and emails. After visiting FNB at Liberty Mall in PMB, now, I am told I cannot get a card, till the downgrade has happened? The reason I need a new card, is that the manager at FNB Watercrest in Hillcrest, cancelled my debit card....
Hoping you see my frustration!!!
Hoping you see my frustration!!!