FNB TERRIBLE CUSTOMER SERVICE

I had a ****/********** case I reported to FNB on July 27th, The amount was R10 000, upon calling this in, I gave them the bank details of the ********** recipient account and they only blocked that account on the 8th of August. when wanting a refund or charge back I was told the account of the recipient had no funds, so no refund. If they had attempted to do a reversal I would've gotten my money back. Furthermore, the communication I received was via email telling me I will not get a refund, not even a phone call, that's pathetic. I have banked with FNB for more than 20 years and never had this problem. I then logged a complaint with FNB care because I wasn't satisfied with the outcome. I to this day have not received any feedback. I now have referred this to the ombudsman. FNB treats the clients like numbers. I will not recommend anyone to join FNB. Their customer service is terrible. FNB then advised that I go to the police station and make a case and they would assist in providing the information SAPS required. SAPS was also so unhelpful.