FNB terrible customer care

I was forced to take my 17 year old daughter off my banking profile and create her own as they blocked her account. I went into the bank and went through the tedious process on 24 Feb 2018 and was told in 5 days she would receive her bank card. I called ********** today to ask where the card is. The lady told me that my daughter she call herself. I explained the child is at school and what is Woodbridge Branch phone number so I can call and find out where the card is. She then told me I cant phone FNB branches I must go into the bank. I work in Pretoria..how must I go all the way to Kempton Park to the branch? This is a joke really. I told her I will find another banking institution and she kept quiet and said goodbye. Shocked to say the least at this terrible service. I still cant get hold of anyone to find out where the card is