FNB Terrible client experience

I am extremely upset with FNB and their poor client service delivery which has resulted in a ***** case with my business account. We got instructions from a FNB consultant for delinking our profile from another profile and had sent two emails to the department we were advised to send it through to. We called in numerous times to see if the process was completed and we were told that it had been done if the forms were sent through. Now 7months later we found out that this process was not done by FNB only after we logged a ***** on transactions going off in my business account.

The ***** department so far have been efficient as well as a lady named Bonisile Kotane other than those the client service is disgusting.