1 reviews | Active since Feb 2017
FNB TERRIBLE BANKING SUITE
Useless banking service Am beyond FRUSTRATION!!!!
CCD Couriers phoned me again just now AFTER I had arranged with Premier Banking last week that my debit card would be delivered to a particular individual - had to give name, time and detailed address for today …….NOTHING FOR THE SECOND TIME
Today, after due time and date, they phoned from Port Elizabeth to arrange delivery of my card?????The logistics DSGUSTING TO SAY THE LEAST
NO ONE ARRIVED AS EXPECTED AS SAME HAPPENED ON FRIDAY 12OctWHEN I GAVE ADDRESS AND GOT CONFIRMATION FOR DELIVERY TO MY WORK ADDRESS - NO ONE ARRIVED I keep getting emails and promised from FNB Premier banking to take action - NOTHING HAPPENS apart from moving from one call agent to another.
PLEASE CHANGE YOUR PREMIER BANKING ANNOUNCEMENTS - there is NO dedication - just be truthful and honest, PLEASE!!!!!!!
I HAVE HONESTLY HAD ENOUGH - PLEASE ARRANGE COLLECTION OF MY DEBIT CARD AT NO COST OTHERWISE, PLEASE RE-DELIVER TO ADDRESS PROVIDED TELEPHONICALLY LAST WEEK.
YOU AGENTS WILL NOT EVEN GET A MANAGER TO PHONE ME - TELL YOUR MANAGEMENT THEY ARE ***ARDS.
Good Day Mr D Hjul
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Mr D Hjul
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***