FNB TERRIBLE BANK PATHETIC SERVICE.

So I have logged a query with FNB since July... we now in September. It was regarding an unauthorized purchase on my card.

I sent emails back and forth spoke to a lady by the name of Bernedette from Card Disputes. Very unprofessional, seems she doesnt know the process herself, never send me the form required SINCE JULY/AUGUST.

Ive sent every single email required from the merchant stating MY BANK NEEDS TO SORT THE MATTER OUT.

STILL NO JOY.

I will be taking this further.