1 reviews | Active since Jun 2015
FNB TERRIBLE ALL OVER AND CLIENTS PAY THE PRICE FOR THEIR BAD SERVICE
I am extremely upset and disappointed, i have been trying for a few months to change my banking details and account number on a personal loan.
I have two personal loans and called in to change the debit order details, i was told that it was changed for both, however it was only changed for the one and now the other is in arrears. I have been trying to get hold of you guys for months now and I cannot get through. When i call in ***) the call either drops or someone answers and drops the call shortly after they have answered.
This is extremely frustrating because i am unable to receive a reference number or get any proof that i have called in.
I dont understand the one can be fine and the other not. I cannot call in to make an arrangement, the only calls I get from FNB is automated calls that you cannot make an arrangement. I DO NOT BANK WITH FNB AND CANNOT MAKE A PAYMENT FROM THE APP!!!!!!!!!!!!!!!!!!!!!!
I am trying to make a payment but i dont know how!!!!! this is such bad service and my credit rating is being effected!!!!!!!!!!!
Can some please call me
I AM VERY ****ED OFF!!!!!
FNB IS TAKING THE HUMAN FACTOR OUT OF THEIR BANKING AND ITS A TERRIBLE SERVICE!!!!
I WORK MONDAY TO SATURDAY AND ONLY GET 30MIN LUNCH TIMES I AM UNABLE TO GO DURING LUNCH BECAUSE YOUR SERVICE IS TETRRIBLE EVERYWHERE!!!!!!!!!!!!!!!!!!!
COMPARE TO CAPITEC AND ABSA YOU CANNOT COMPETE YOU ARE DISGUSTING!!!!!!!!
Apparently the debit oder was sent but she cannot tell what the outcome of the debit order was, i received absolutely no notification stating that a debit order sent through. What's more upsetting is that i have to send a bankstatement to show that there was funds in the account, i get paid on the 7th if the one debit order went off the other one should go off as well.
Now i need to perform the investigation which doesn't make sense.
You guys deal to much with robot systems and now you dont know how to interact with people.
I have changed my debit order to prevent my loans from going into arrears. But one still went into arrears, how can the one be fine but not the other?
I need to know what the message was on your side if the debit order was sent on the correct day. Was it insufficient funds? I received no notification of an unsuccessful debit order, my nedbank account went off unsuccessfully on the incorrect day and received a notification for that. But i received nothing on the FNB loan.
CAN YOU PLEASE GET SOMEONE TO CALL THAT'S ABLE TO ASSIST ME? I DON'T HAVE TIME TO DO THE INVESTIGATION MYSELF.
This is very frustrating and upsetting.
How can I do everything to prevent myself from going into arrears but I still go into arrears?
What more was I supposed to do? You best words are always you are responsible for your own account, how can i take responsibility if you don't want to assist or rectify it. What must i do?
Please investigate and get someone that's able to assist me.
Apparently the debit oder was sent but she cannot tell what the outcome of the debit order was, i received absolutely no notification stating that a debit order sent through. What's more upsetting is that i have to send a bankstatement to show that there was funds in the account, i get paid on the 7th if the one debit order went off the other one should go off as well.
Now i need to perform the investigation which doesn't make sense.
You guys deal to much with robot systems and now you dont know how to interact with people.
I have changed my debit order to prevent my loans from going into arrears. But one still went into arrears, how can the one be fine but not the other?
I need to know what the message was on your side if the debit order was sent on the correct day. Was it insufficient funds? I received no notification of an unsuccessful debit order, my nedbank account went off unsuccessfully on the incorrect day and received a notification for that. But i received nothing on the FNB loan.
CAN YOU PLEASE GET SOMEONE TO CALL THAT'S ABLE TO ASSIST ME? I DON'T HAVE TIME TO DO THE INVESTIGATION MYSELF.
This is very frustrating and upsetting.
How can I do everything to prevent myself from going into arrears but I still go into arrears?
What more was I supposed to do? You best words are always you are responsible for your own account, how can i take responsibility if you don't want to assist or rectify it. What must i do?
Please investigate and get someone that's able to assist me.