FNB_Terrible After Sales Service

FNB will allow randoms access to your bank account but will make you jump through hoops and still expect you to pay to get the money back. 11 months later, I am still waiting on my money. Today (11 months after the dispute was lodged and after hours of calls), I was given a debit order dispute form to complete because the 5 agents I spoke to today alone could not trace the disputes logged and various communication between myself and their colleagues. Does the email return as "failed to send" because the email account has been discontinued! Worst banking experience EVER!