RC
Rick C

1 reviews | Active since Jan 2015

28 Jan 2015, 14:45

FNB TEMPORARY LOAN - Unexpected Twist

Sirs,<br> <br> I have been offered a temporary loan from FNB on my online banking profile, of which I thought hell why not try it, and make use of the facility, even though I did not have a need for it, just wanting to take the facility and repay the amount as and when needed, obviously to build a record with the bank, upping my credit score etc.<br> <br> I took the R5000 loan on 26 January 2015, after which I was sent a quote afterwards. I hav 2 pay a R600 finance fee upon repaying the loan. I had to repay the loan on or before 2 March 2015. Everything was fine. <br> <br> Today, the 28th, 2 days later the R5600 has been taken back by the bank, whereas I did not even touch it as yet. R600 interest for 2 days finance. I received a deposit into my account and the money is back to fnb.<br> <br> After reviewing the quote in fine detail, a specific clause and to the untrained eye, or layman... it reads that FNB will take any amount coming into your account as full and final settlement of this loan.<br> <br> My mistake I suppose, but, there are many wrongs in this offer from FNB. If you offer me a loan, and stipulate a specific day to settle, do not overcharge me ridiculous interest for 2 days.<br> <br> I would like a refund of R600

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Jan 2015, 15:03
Official
Hello rickuschristie,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 612488 .

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)