FNB Temporary Loan (Temporarily Hiring a loan shark)

I recently took out a Temp loan with FNB so I can pay my bills and saving up for the most expensive time of the year. So after I received money so I could pay my bills of course and try save for Christmas. With out a question FNB cleaned out my account took everything.

I have a few reasons why this lead me to the conclusion that FNB just doesn't give a **** about there customers. Firstly you wouldn't offer the Loan if the person didn't have a Job so the set repayment day means you definitely will be payed back in full as agreed upon date. Secondly the agreement states "if there is minimum amount deposited in your account it deducted at anytime" ( Your team of bankers on the chat response). That is ****in confusing it seems malicious to write something that gives the illusion they will be take a portion of your cash NOT THE WHOLE ****IN amount which feels more like "Maximum amount deposited into your account". Thirdly to have your consultant tell me "unfortunately we do not reverse for the personal reasons" and then sign off with out justifying such a statement is probably one of the biggest "**** you" and "**** off " I have ever received in my life. I would like you to tell me now, which scenario you can tell me that isn't personal when it comes to my money. Me paying for my coffee, buying a flight, Paying FNB my monthly bills, paying to take a **** at a public toilet, is all ****IN personal so what sort of response is that.

Lastly, this is not the first time you have received this response form your so called "valued customers" so the fact that you haven't implemented policies for when a scenario like this comes up, so that you can actually assist your "valued customers" makes me believe and honestly would make anyone believe that you just dont care. Why even make us write reviews? Is it apathy or is helping your customers not a goal for your organization.