FNB Temporary Loan Paid in Full but Incorrectly Reflected on Credit Bureau (Duplicate Account)

I would like to lodge a formal complaint against FNB regarding my Temporary Loan account.

I settled the Temporary Loan in full via Nimble on 12 September 2025, and I have received a paid-up/settlement letter confirming that the account is fully paid. However, my credit profile has not been updated correctly.

Instead of updating the paid account, FNB has created a duplicate account on my credit bureau profile, using the same account number and reference, which is now negatively affecting my credit record.

I have been calling FNB and sending multiple emails to resolve this matter, but I have received no response or feedback. This has caused unnecessary stress and is unfair, as the account was settled in full.

I am requesting that FNB:

Remove the duplicate account immediately

Correctly update my credit bureau record to reflect “Paid/Settled”

Provide written confirmation once the correction has been done

This matter has been outstanding for several months, and I am extremely disappointed with the lack of response and poor service.

I trust that FNB will urgently investigate and resolve this issue.