NP
Norcia P

1 reviews | Active since Sept 2017

19 Jun 2018, 11:08

FNB Temporary Loan is Gibberish!!!

My ghaaaaaaaaaaaaaaaaaaaaaaaaaaard!!!!!

Why did FNB settle my temporary loan after 5 days when it says 31 days to repay.

I received proceeds from my car insurance to FIX my car which is why I took the loan in the first place. And now money is deducted from my account today?? 5 days later. NOOOOO

I sent an email and called today and no assistance whatsover!!!!

Contact me ASAP!!!!!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Jun 2018, 11:28
Official

Good day Norcia,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)