Hellopeter
Share Your Experience
RP
ReaperR P

1 reviews | Active since Apr 2019

02 Apr 2019, 13:22

FNB Temporary Loan is about to ruin my life.....

Good day, I would just like to relay my experience with FNB regarding a temporary loan which has the potential to ruin my life. I was offered a temp loan via online banking 2 months ago, I took R1000 and this was debited from my account to repay it. I was then offered R3700 which I did take as well. The last intallments for these were taken off my account on 26th March (R2803) and then the final payment on 27th March (R497). I then checked via online banking for another offer on 29th March, I was offered R3700 again, unfortunately there was a network failure at work and I could not process it, I decided to wait until Monday 1st April. When I tried to process it, it declined me, panicking, I went to a FNB bra branch and they bluntly said we cannot help you and that I must wait till my next payday. I have logged a complaint via email and I'm currently awaiting a response. What they don't understand is that I was relying on this money to run me through the month as I'm know left without a cent. I admit that I do have some credit issues that I am trying to resolve but why offer my the loan in the 1st place knowing that once I repay it, I am left short for the month. Furthermore, on a personal note, I am currently going through a separation with my wife and experiencing a very bad time personally. I have banked with FNB for almost 20 years and it is very sad that it has come to this. If someone in authority cannot assist me in the next 24 years, I am going to change banks and have all my debit orders switched as it will be obvious that when you answer the question 'How can we help you?', no-one is listening.... :-(

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Apr 2019, 15:11
Official

Good Day, 
 
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. 
A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback. 

Kind Regards, 
Hello Peter Complaints Team 
*** (option one) 
RP
ReaperR P's update04 Apr 2019, 10:39
Reviewer Update
Response I received from FNB : I trust that this email finds you well. The Temp loan desk has advised that currently there is no temporary loan offer. The Bank performs an evaluative process prior to affording credit. The affordability assessment process includes, but is not limited to the use of data pertaining to a customer payment behavior analysis, reference to credit bureau data and an evaluation of the customer’s credit obligations, in performing affordability assessments. It may be on this bases that the Bank is unable to assist with granting a temporary loan at this stage. MY RESPONSE : Thanks for the feedback, this is all very unfortunate. What is really disappointing is that I was offered the temporary loan last Friday and then on Monday morning I was declined…. I am now left without cent for the remainder of the month... As discussed with you, there was a network failure at work and I could not complete the processing of the loan on the 29th of March. This has left me without a cent for the remainder of the month. It is very upsetting that there is no-one in a senior position who can provide assistance and help me… Just an update, I was transferred to the wrong department earlier by you, I asked to be transferred to the correct department and I was disconnected. Please note that I wish to end all relationships I currently have with FNB and change to another bank. Please advise on the necessary steps to do this? The answer to 'How can we help you?'.... Eh, sorry, we just can't..... After almost 20 years of banking with FNB , its very sad that it has to end over R3700... I have no idea what I'm going to do, how I'm going to feed my family, travel to work etc.... Thank you for ruining my life, you all can go to hell from my side....