FNB Temporary Loan fails to settle the loan depite the account having the more than the required amount

"I am deeply disappointed with FNB’s handling of my Temporary Loan Account (TLN**********3). Despite my Easy Account **********8) having an available balance of R244—well above the required R48.45—FNB failed to settle the loan. I even had an Activity Based Payment (ABP TLN **********4) set up for automatic repayment, yet the payment was never processed. Instead, I received an arrears notice on 21 February 2025, threatening legal action and a potential negative listing on my credit record.

My demands from FNB are clear:

Immediate Resolution: Process the outstanding loan repayment from my Easy Account without delay. Credit Record Assurance: Confirm that no negative listing or penalty has been app**** to my credit record due to this error. Explanation: Provide a detailed explanation for why the automatic payment was not processed despite sufficient funds and an active ABP setup. This situation is completely unacceptable and reflects a failure on FNB’s part—not mine. I expect prompt action to resolve this issue; otherwise, I will be forced to escalate the matter further."

Im experiencing the same from as the quoted user above. This is happening for the second time with me now. I got a negative on my credit score from the last time it happened and so help me God let it not happen again this time. I tried everything I have moved the funds around from one account to another, sent it to my friend for him to send it back to me and yet they are still not deducting the funds.

My demands are simple just as the user has stated above in the quote please help me fix this because of this I can no longer buy and a item from the FNB product shop like I could before this incident the previous time. I cant express how disappointed I am truly

Kind regards VNJ