FNB Temporary Loan - 3 year failure to resolve an issue

<p>My account was accessed **********ly in October 2014. FNB wouldn't assist in resolving the matter until I email the CEO. They agreed to write off the Temporary Loan. A few months later I started receiving sms' to say that my account had been handed over to Groenewald Lubbe Inc. I called these people and they said they'd liaise with FNB for clarity. Nothing came off that. Then I went to the branch spoke to a consultant who said she's log a call. Nothing happened. The sms' started again. I went to the branch again, and they said they would get back to me. I then called Groenewald Lubbe, they told me they were waiting for feedback from FNB. Now 3 years later the sms, threatened me with garnishee orders, I called again got hold of Clayton Von Meullen who was very helpful. He sent the letter to FNB Temporary Loan, instead of now demanding the entire amount of R3277, they (WITHOUT MY PERMISSION OR COMMUNICATIOIN TO ME) debited my account claiming that that's the balance I owe them. HOW!? The debt was written off, how am I liable for any amount that is pertaining to that loan. Abigail Chauke - please take time to read the letter that Clayton sent to you. I need that amount reversed today please. I even sent a message to FNB's facebook page - no response. Ironically, its about the same matter - 3 years later. Shocked at such disrespect, lack of loyalty to clients and sheer incompetence. Train your staff please.</p>