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afani R

1 reviews | Active since Oct 2018

15 May 2019, 17:44

FNB TEMPORARY LOAN

In reference to my previous complaint, where FNB gave me a reference of 273742NF.

I don't think FNB understands. Again money was deducted from my account and I strongly indicated that I am with out fund. I mentioned that a deposit of R300.00 will be coming in as well but FNB still went a head and took that money for a loan that is not even due.

Please refer to my previous complaint about this particular service. I am literally to afraid to get a family member to money deposited into the account at this moment.

''FNB TEMPORARY LOAN I took a temp loan out with FNB on April 24th. Agreement stated that full amount should be repaid within 31 days. I planned to pay back my loan on the 30th day. I had no money left as I had to pay my tuition fees and exam expenses. I received a deposit from a family member to help me pay electricity and transport for the month. When I accessed my Online banking FNB had taken all the money for my transport and electricity to repay loan and leaving me with nothing . I am left with no funds for me and my little family. I don’t know how we going to survive until my next salary dated. FNB does not recognize that their clients are people with real life situations. We all don’t have a surplus of funds. Some of us unfortunately live hand to mouth. I have another R300 coming in and I know FNB will take it and leave us hungry.''

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply16 May 2019, 09:19
Official
Good Day, 
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. 

The reference number is ***NF. 

Regards, Hello Peter Complaints Team 

*** 
FNB (First National Bank)
FNB (First National Bank)'s reply16 May 2019, 09:19
Official
Good Day, 
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. 

The reference number is ***NF. 

Regards, Hello Peter Complaints Team 

***