ST
Sibusiso T

1 reviews | Active since Mar 2018

03 Apr 2018, 15:10

FNB TEMPORARY LOAN

To Whom It May Concern,

I took a Temp Loan of R3000 last month and the moment I recieved my salary the amount got deducted. That was all fine and well.

However I've now tried taking up the Temp Loan as I have a financial crisis. I even went to the FNB ATM to double try and I recieved a slip stating that my FNB Temp Loan has already be issued, and it hasn't.

I'd like to know why.

Kind Regards

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Apr 2018, 15:27
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)
FNB (First National Bank)'s reply03 Apr 2018, 15:29
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Sales and Service Contact Centre who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

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