jN
julian N

1 reviews | Active since Jul 2017

12 Nov 2017, 14:58

FNB TEMPORARY LOAN

DEAR FNB TEMPOARARY LOANS DEPT

First of all i would like to congradulate all the fnb call centre agents that kindly assist me every month when i accept an offer for a temp loan via my cell phone and i am aware of the terms and conditions of the process of the temp loan.however when i accept the temp loan aggreement via my cell phone the breakdown of the expenses appear and what i noticed that its the incorrect data processed by the system. The expenses generated by the fnb system is incorrect as to my expenses.CAN SOMEONE PLEASE IN THE TEMP LOANS DEPT CORRECT THE INCORRECT DATA AS TO MY MONTHY EXPENSES FOR THE MONTH PLEASE.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Nov 2017, 10:01
Official

Hello julian-naiker-1 ,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)