AC
Andre C

1 reviews | Active since May 2016

07 Feb 2017, 08:20

FNB Temporary Loan

<p>I obtained an FNB temporary loan on Friday 3 February 2017. Yesterday (6 February 2017) some money came into my account and FNB took the temporary loan!</p> <p>This is unacceptable! It Clearly states you have 31 days to repay and they usually take the money once a salary is paid into your account which is the 25th.</p> <p>I have never had this problems and now all of a sudden they just take money when the feel like it!</p> <p>I tried to obtain a new temporary loan and it was refused!</p> <p>I demand they reverse it or give me the option to obtain a new temporary loan because now someones elses money that was deposited into my account was taken by FNB!</p> <p>Tried calling but they are so useless and ***********!</p> <p>If this is not corrected I will reverse it as unauthorized as I have 31 days to make the payment!</p> <p>It is really ridiculous! Where do you see a bank take monet in the middle of the month!</p> <p>You CANNOtT just deduct whenever you feel like it! There are set dates for things like this!</p> <p>FIX IT!</p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Feb 2017, 09:19
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)

AC
Andre C's update07 Feb 2017, 11:15
Reviewer Update

Thank you Daffnie.

I look forward to hearing from you.

If I am unavailable on my cellphone please leave a message or you may email me on ********** .