FNB Temp Loans Facility

On several occasions I have been in contact with FNB call centre to assist me with a paid up letter for a Temp Loan which is reflecting that is now over 6 months in arrears on my Experian report. It shows that the amount has been outstanding since 26.09.2022 and now in arrears and I currently dont have any existing temp loans with FNB as all my temp loans were settled. The same is affecting my credit score in a negative manner and I request that my profile to be updated soonest.