TP
Thozeka P

1 reviews | Active since Feb 2018

06 Jul 2018, 08:53

FNB TEMP LOAN SAGA

I took a temporary loan from this bank on the 28th of June 2018, the following day there was money that was deposited in my account, knowing that in every deposit i will have the temp loan will deduct, i presumed it did and even made a follow up with a call on the 29th of June 2018 to make sure that the money was deducted the consulted verified that it was deducted.

To my surprise midnight today there was a deposit made on my account than i get an sms that the bank has deducted for its temp loan.

Now i do not know who is fooling who now, because i had though that the money was paid back and was told by the consultant that it was deducted, I want my money back in my account as it is not my fault that the consultants did not do their job.

Please reply ASAP i need that money urgently, I am not at fault here, you can even check on your call records if you have to!

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Replies (2)
TP
Thozeka P's update06 Jul 2018, 08:56
Reviewer Update
I spoke with Thobile Maimane on the 28 June 2018 at 08h27.
FNB (First National Bank)
FNB (First National Bank)'s reply06 Jul 2018, 11:22
Official

Good Day Thozeka Phansi,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***