FNB Temp Loan reflecting on my credit report

TEMP LOAN PAID UP

I TOOK UP A TEMPORARY LOAN WITH FNB AND THE LOAN WAS PAID UP ON TIME. TO MY HORROR THIS TEMP LOAN IS STILL REFLECTING AS UNPAID IN MY CREDIT REPORT WHICH IS REALLY DAMAGING MY REPORT. PLEASE MAY I HAVE A PAID UP LETTER AND CAN IT GET OFF MY CREDIT REPORT