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Melissa B

1 reviews | Active since Jun 2015

06 Aug 2018, 13:48

FNB Temp loan payments not updated - NO communication from FNB

FNB Temp loan department is not very helpful at all. I took out a Temperary loan on 26 April 2018 which was settled in 28 May 2018 in the amount of R8736.00. I informed them on 6th of July 2018 that this account was still showing as due on my transunion credit report. I was called on Saturday 7 July 2018 and told a manual update was done and to allow 10 days for the problem to be sorted. Up until today this account is still showing as balance due on my transunion report ! I spoke to someone last week Friday from the complaints department after complaining that no one is talking to me , who said FNB did the manual update on the 11th of July 2018 and not on the 6th as per the call from the lady on the 7th , and that I just have to wait. How long do I have to wait it is now a month since I complained ? I tried to call Transunion to sort this out but keep being transferred and end up back at call center every time !! I am a premier account holder but NONE of The PREMIER bankers are even assisting here. I have tried speaking to them but they just say I have to speak to temp loans they cant assist.

What am I supposed to do now , I informed FNB of the error they said they updated it but who is supposed to follow up on the update to make sure its been attended to because it seems no one cares at this point and its my problem.

Problem is this amount is showing up on my affordability for the past two months saying I have extra expenses of R8736.00 which is not the case ?

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Aug 2018, 14:04
Official

Good Day Melissa ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Premier banking to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

MB
Melissa B's update07 Aug 2018, 15:18
Reviewer Update
I have still not been contacted by anyone from FNB. I got Hold of Transunion now and according to them this temperorary loan was closed and activiated numerous times. It shoes it was closed in Aug 2017 , Sept 2017 and October 2017 then activated again in January 2018 , closed again in March 2018 but this account was only taken out in April 2018 ? WHAT THE HELL IS GOING ON ? Transunion informed me that I need to get the original email from FNB sent to transunion on the 11th of July requesting the update and who they sent it to so that their Manager can sort it out with the accounts department otherwise I need to open a dispute which will take another 20 working days to sort out. I cant go through again. This account has been paid up in May 2018. Two months later I am still trying to sort it out on my own. Who was the update sent to at transunion what date and from who at FNB ? I need this information emailed to me to sort out myself as FNB is clearly not interested in updating this information. I can apply for anything as this temperary loan is hanging on my profile and causing issues and I will not wait another 20 working day s to sort this out
MB
Melissa B's update08 Aug 2018, 07:15
Reviewer Update
Another day still no reply !!!! I am so dissapointed with FNB I dont know why they call it premier banking there is no special services what so ever !! I have received No helpful feedback from FNB complaints department say its premier suits problem , premier suits says its temp loans who is supposed to sort out my complaint and make sure this problem is sorted out its a month since I complained and still no helpful feedback. I am constantly calling FNB who keeps escalating my call but no one ever calls me!! According to Transunion FNB activated and closed this account on numerous occasions so there an error from FNB's side and FNB needs to correct this with Transunion ! This was found out because I did research I was not told this by FNB , FNB simply said " Mam, temp loans informed us that they did a manual update on 11 July 2018" I kept asking what this means and when it will be sorted with no feedback No one has even bother to follow up to see whats going on here !! So if it was updated manually on the 11th of July 2018 what is the resolution??? Who am I supposed to speak to to resolve this because it seems like its not complaints department , temp loans or premier suit that is responsible they all keep passing it on to each other is the premier suit not supposed to ensure I have received the service I am paying for and that my concerns have been attended to ?