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Beverley-Anne Baxter

1 reviews | Active since Jun 2019

05 Jun 2019, 10:36

FNB Temp Loan

I took a temp loan of R5000 on the 1st June, as money I was expecting had not come in yet, and I wanted it to cover my debit orders. My son paid me back an amount of R1500 for the DSTV and Telkom that he uses, but it in my name, on the 4th June. Today, the 5th June, FNB debited my account with the full amount that was sitting there, as a repayment against the 30 day loan. It does say in the terms and conditions that they will deduct from any deposit that gets paid into the bank, but I seriously thought it would be after the 30 day period and the loan was not yet paid. 5 days after taking the loan, they start withdrawing it again. Seriously? Will they refund me the amount they debited for giving me the loan? Of course not. If I was a bad debt I can understand, but I have been with FNB for a number of years, and have clean record with them. Shocking.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Jun 2019, 12:00
Official
Good day Beverley-Anne Baxter
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. 

The reference number is ***NF. 

Regards, Hello Peter Complaints Team 

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FNB (First National Bank)
FNB (First National Bank)'s reply05 Jun 2019, 12:00
Official
Good day Beverley-Anne Baxter
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. 

The reference number is ***NF. 

Regards, Hello Peter Complaints Team 

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