FNB teller really goes the extra mile.

Background: I have tried to change my personal details previously this year, within the same branch. The teller back then told (rather rudely) me that the documentation that I had was invalid and that they weren't able to change my details without offering any details on what I should change. This weekend I went back with a slightly amended document.

My experience: The clerk (called Vivi Khondowe) helped me within minutes of first arriving at his desk. His attitude was very friendly and he looked over my documentation. He confirmed that everything was in order with the documentation and that the only problem was that he couldn't put it into the system because the date was invalid (as this was the first time i had a gap to go to the bank in months). I sighed and told him that I didn't really have time during the week as I work full-time. He told me that this wasn't a problem, and gave me his card. He told me that I will be able to just email him the documents and he will be able to update my details accordingly. Today I mailed him, and he rep**** within 5 minutes with a new copy of my statements stamped by him with all of the correct personal details included on the form.

Bottom line: Went to the branch, expecting the worst. Had a very friendly and helpful clerk (big shout out to Vivi Khondowe!) that gave me his contact details so that I wouldn't have to revisit the branch in order to change my personal details as I didn't have the correct documentation while I was there. I contacted him today and he sorted out my problem within 5 minutes. Very very good service!