FNB Tell-sales team is USELESS!!!

I am not sure if FNB outsources its tell-sales, but whoever you have doing this on your behalf is making you look BAD!! After having raised a query on the 15/05/15, I still have not received any feedback from them. I called on Monday 18/05/15, and was told that the person who deals with escalations resigned and someone else would call me back or some nonsense like that!! If there is only one person who can handle client escalations in the entire company then you are running a circus. I just spoke to a very irritable Thuli Sibanda who told me that her team leader is out and nobody else can assist me in his absence. She had the nerve to tell me that if the team leader is out on lunch, THE CUSTOMER MUST WAIT!! this is the biggest load of bull **** I have heard in my life!!! <br> <br> So if you guys are not too busy, get someone to call me as I am getting pretty damn annoyed!!! I have thus far been very happy with FNB, please don't allow some silly fools to change my experience with this bank.