FNB telephonic customer care is USELESS

The people for FNB customer services do not know how to answer a phone. They keep you waiting for hours with all the pathetic recording messages and when you tell them that you are on a cell phone and ask them to call you back, they can't do this. Totally pathetic. Standard Bank has no problem and quickly calls you back when you tell them that you're calling from your cell phone. The best part is after an hour to try to speak to the correct consultant which seems hard to come by, my problem was still not resolved. I'm a new customer to FNB and actually I feel like closing my bank account. Before becoming so technically wise how about training your consultants who sound idiotic on the phone with aaa....um....eeee.... I don't know..... when they are asked a simple question such as please can you call me back on my cell.....