wW
wozamaliyami W

1 reviews | Active since Jul 2017

14 Feb 2018, 13:52

FNB TELEPHONE BANKING HAS AGENTS THAT WILL DROP YO CALL WHEN THEY HAVE NO ANSWER 4U

YOUR AGENTS SEEM TO FORGET THAT AS MUCH AS WE GET RECORDED BY YOU, WE AS CALLERS WE HAVE CALL RECORDINGS AND PROOF THAT WE CAN BRING WHEN TREATED UNFAIRLY. LEBOGANG FROM YOUR TELEPHONE BANKING HAS SIMPLY PUT ME ON HOLD AND JUST DROPPED THE CALL SIMPLY BECAUSE HE HAD NO ANSWER FOR ME AS TO WHY MY BANK CHARGES ARE R13 800 ON MY SAVINGS ACCOUNT A VERY RUDE MAN- AND YES I HAVE THE RECORDING THAT I SHALL POST ON TWITTER AND FACEBOOK AS WELL.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Feb 2018, 14:07
Official

Good day Mmeli Nyambose,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to Service and Sales Contact Centre for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)