Fnb telephone account opening pathetic

<p>Telephone account opening at fnb is pathetic, the people there are *********** or maybe the system is not the same as that of the branch. These services are meant to make life easier but the last few weeks have been hell. I opened a business account over the phone then was told that I'm supposed to send supporting documents and sign a few forms. I did that but since the 5th of August I've been running up and down from fnb branches signing this and that form, bringing this and that document to make sure the account is activated. What I don't understand is that why don't they require all needed documents at once and give us all we need to complete all at once, why should I be given forms to complete one by one. This is really annoying and quite embarrassing for such a big bank. It's unacceptable if this service is not possible to give then don't do it.......</p>