1 reviews | Active since Dec 2016
FNB Technical issues
I deposited money online through Internet banking to my online betting account and this I did on Saturday evening. For some strange reason the debit was queued and reporting as pending, but checked this morning and it is now reflecting as if it was successfully credited to the recipient even though it wasn't. I then made another similar transaction through the same platform and that went trough immediately as expected.
I need to know what might have went wrong as I do not have time to go stand in a queue when I wanted to use a more convenient method.
Good Day Sibusiso Kubashe ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Sibusiso Kubashe ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***