FNB Technical incompetence

This bank used to be a good bank until Mr Celliers took over. Now it is just as useless as all the rest of the banks. I login to my banking app and I start chatting to the team of bankers. They tell me my devise is not verified so they can't help me. I must first login on a computer and verify my device. So I do that and notice that there are 2 entries for my device. The first one is verified and the second one says not verified. So how is this possible. So logically I delete the one that says not verified. It still doesn't enable the App on my mobile device. So I phone the bank. They have to talk to the Admin desk. I have been put on hold for 20 minutes already. Clearly the team of bankers haven't got a cooking clue of what to do when something technical doesn't work. There is little hope for this country.