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Andrew D

1 reviews | Active since Nov 2013

17 Jun 2020, 10:55

FNB technical Banking APP support is useless

***- trying for three days to get an answer on the phone for help to register on the banking App for a new phone. Then went online for a "chat" have waited 10 minutes for "Thabo" to NOT respond to me at all

Waste of time and space all of you

A total of 45-minutes on the phone since Monday -

0
Replies (2)
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Andrew D's update17 Jun 2020, 11:24
Reviewer Update
Initiate Chat –

10:43: 42 AM

FNB bank app - not working for new phone - trying to contact you for 3 days now !!!!!!!

10:43:59 AM

All our Bankers are currently occupied. You are number 3 in the queue. If your COVID-19 application has been approved your debit orders will be corrected within 24 hours on weekdays. If this is not resolved, please contact us via Secure Chat.

10:44:39 AM

Hello, you are now chatting to Thabo. Kindly note that some of our bankers may be working under supervision in terms of FAIS.

10:45:02 AM

New phone - registering banking app?? put in username and card number etc and it says my details are incorrect P{(*)(*^(%&UFJV

10:45:55 AM

what must I do now ?


10:46:08 AM

anybody out there??

10:46:56 AM

Thabo?

10:47:05 AM

?????

10:48:45 AM

Hello, you are now chatting to Thabo. Kindly note that some of our bankers may be working under supervision in terms of FAIS.

10:49:12 AM

Really - where are you

10:49:20 AM

This is the second time I have tried to use this chat - to no ****** end result. No-one comes on . What a waste of time and space you all are Please see displeasure on HelloPeter

10:52:33 AM

Mr Andrew, are you able to see my response to your query above?

10:54:49 AM

What - are you here now ?

10:56:38 AM

what - are you under supervision – don’t care

10:57:07 AM

you are either the slowest typer or not there - which is it ?

10:58:13 AM

this is not a chat - this is me phucking with myself pretending that you give a **** that I cannot make payments because I cannot link my banking app to my new phone - ****holes

10:59:18 AM

What part of I am not chatting to Thabo did i miss - call me on *** if you do give a ****

11:01:26 AM

What part of I am NOW chatting to Thabo did i miss - call me on *** if you do give a ****

11:01:51 AM

Thank you for chatting with Thabo. If there is anything else we can assist with, please chat to us again.

11:07:02 AM

- what phucking chat with Thabo - logged on at 10H43 and nothing form him until good-bye at 11H07 - you phuckwits

11:07:52 AM

All our Bankers are currently occupied. You are number 8 in the queue. If your COVID-19 application has been approved your debit orders will be corrected within 24 hours on weekdays. If this is not resolved, please contact us via Secure Chat.

11:08:31 AM

Hello, you are now chatting to Carmen. Kindly note that some of our bankers may be working under supervision in terms of FAIS.

11:08:42 AM

Print this thread and send to your supervisors you tjops - stop blaming COVID for ****

11:08:58 AM

Carmen - are you there??

11:09:04 AM

what phucking chat with Thabo - logged on at 10H43 and nothing form him until goood-bye at 11H07 - you phuckwits

11:09:31 AM

Carmen are you there - is this the same **** as with Thabo??

11:09:49 AM

where are you Carmen - 2 min and not a chat in sight

11:10:51 AM

4 minutes and still no Carmen - what kind of chat room is this ?

11:12:34 AM

Are you having as much fun as I am ?

11:13:05 AM

Are you receiving our messages ?

11:16:05 AM

are you chatting
11:16:52 AM

phone me on ***

11:20:31 AM

I have printed this entire thread out for publishing so that the world can see how useless you all are - half an hour on here and nothing resolved at all

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Andrew D's update17 Jun 2020, 15:17
Reviewer Update
Still waiting - still cannot make payments as the stupid sytem requires all payments to be corroberated by the non-working App - really ??????