1 reviews | Active since Jul 2015
FNB ***** TEAM SUCK!! THEY NEED TRAINING ON CUSTOMER SERVICE
I am shocked at the service I have received from FNB *****, the staff are so freaking lazy and nt helpful at all.
On 3/7/23- I purchase something online and realised it was a **** site, I immediatly went onto my banking app to report it while it was still pending. Thinking it was all sorted. To then see facebook purchases deducted from my account
I see the money went off my account, I call them and they give me a case number. I hear nothing back
I call them on Saturday 12 Aug at about 8am, the woman whose name I fail to remember says to me her systems are down and I say so? What are you going to do? Arent you going to offer to call me back or something what is the solution to my problem?, she takes my details and says she will call back at 10, 10am comes nobody calls, 2 days later nobody.
This morning I call 15/8/23 and the woman who I spoke to says: Nothing has been done, nobody has attended to my case and she sees its pass the turn around time, I was like are you planning to guide me?
She says I escalted your case, I cant do anything else, I dont know if they will pay your money back or not, I was what???
My money is insured I reported the case so long ago
How can you be so unhelpful, she then says I need to wait another 2 to 3 days for feedback
FNB what the hell????
How are these people trained?
How can nobody give me feedback or guidance.
WHERE IS MY MONEY????? WHO CAN GIVE ME ANSWERS???
I have received a notification that a complaint was logged and I noticed only part of my ***** complaint was paid out, however the amount of R1543.09 on 3/7/23 has not been paid.
I logged this as ***** on the exact same day I made the purchase and noticed that the POP from the site was dodge. I logged it onto the app, I reported it to your staff and still nothing has come from it. when i logged the ***** the money was still pending in my account, the bank did not stop it and they allowed the company to take the money from my account. even after I reported it as ***** before it even was released.
its 2 days later and I still havent heard back from anyone in your ***** departement.
Where is my money and why is it taking you over a month to resolve this case?
I have received a notification that a complaint was logged and I noticed only part of my ***** complaint was paid out, however the amount of R1543.09 on 3/7/23 has not been paid.
I logged this as ***** on the exact same day I made the purchase and noticed that the POP from the site was dodge. I logged it onto the app, I reported it to your staff and still nothing has come from it. when i logged the ***** the money was still pending in my account, the bank did not stop it and they allowed the company to take the money from my account. even after I reported it as ***** before it even was released.
its 2 days later and I still havent heard back from anyone in your ***** departement.
Where is my money and why is it taking you over a month to resolve this case?