fnb team of bankers useless

I had several irregular transactions take place on my account surmounting to a few cents each, but still unusual and needed to be queried. I contacted the fnb "team of bankers" and placed into position 97 of the queue. No indication was given how the queue progresses and after closing the app, I later got a notification that I can finally be attended to. Okay great, I type out the unusual transactions experienced and was given a copy+paste answer with a phone number to call - like I haven't already wasted lots of time calling fnb ***** landline without getting an answer. I typed to the fnb rep that I would appreciate them answering me on my query instead of giving me a new number to phone. Surprise surprise, I'm place 102 in the queue because the *********** fnb rep marked my query as resolved.

fnb your team of bankers are a team of unprofessional, narrow minded robots.