DR
Duncan R
1 reviews | Active since Feb 2011
22 May 2019, 11:39
FNB Team of bankers useless
What is the point of having a chat facility on their mobile App to give access to a team of bankers, but there are no bankers available any you are 54th in the queue. It took the first banker 30 minutes to respond. Aadiel Saleh, doesn't understand plain English and is helping several customers at the same time. I am not sure how it is possible to help several customers at the same time without becoming confused. This is a waste of time and something I am paying for in my bank fees. Why is it that banks start out so well and attract many customers and then they become the worst bank because they are unable to assist all their customers. Time to look for a new bank.
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Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
22 May 2019, 14:30Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply22 May 2019, 14:30
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s replyOfficial
22 May 2019, 14:31Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply22 May 2019, 14:31
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s replyOfficial
22 May 2019, 14:31Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply22 May 2019, 14:31
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***