FNB Team Of Bankers *********** and Compltely Unwilling to Help

FNB's team of assistants or whatever they are simply refuse to help.

I have an overdraft account that was R1000, I am struggling financially and as a result asked them to close the account so I do not accumulate a monthly account fee of 230, so FNB have been consistently charging me the monthly fee even though I am not using the account and I clearly told them to close it.

They refuse to close it saying that I must settle the account to close it, they refuse to stop account fees until it is closed. What kind of ******ion is this, you cannot charge me an account fee for an account I am not using because you refuse to close it.

You could seperate the overdraft amount and charge me interest on that and a charge on what a normal overdraft would be charged which would be fair enough but to continue to charge me a monthly account fee when I have clearly said I am not using the account and want it closed, this is absolute ******ion and ridiculous.

To add to this, I was contacted earlier in the month of July to settle the account for an amount of 930 which was valid till the end of the month, I made a payment of 1150 yet the account is still active and they still refuse to close it and stop account fees.

I am not paying a settlement amount that is 1700 above the owed overdraft amount because it accrued due to you people ******ing account fees, you over no account downgrades and ignore all queries as well as just flatout refusing to do anything.

For those reading this, do not bother wasting your time signing up for FNB as a result of their so called team of bankers, they never help you, they always transfer you and ignore your query, very quick to take your money then do nothing to actually give you the service you are paying for.