FNB ***** team needs to learn about *****

For several months now I have been dealing with FNB, trying to resolve ***** on my partners name. I have been given power of attorney to deal with the matter on her behalf. FNB ***** team finally called me today, and informed me their investigation is over, they have proof, she must pay the money and there was no *****. WoW, I asked for the proof and get told I cannot be shown the proof. Strange, my partner should pay back money which somebody else used while *****ulently making use of her details. Exciting times in South African banking, where bank makes demands and does not need to provide evidence and things must just be done because they said so. ***** investigators at FNB are also extremely rude. I asked questions, he avoided it. Because he had no answers and because FNB knows I have evidence to prove *****.