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Elna elna.harvest
1 reviews | Active since Nov 2019
03 Apr 2025, 21:57
FNB Tax Free Shares department is useless.
Trying since 12 March 2025 to do a transfer from my Tax free Shares account o my Tax free Cash account Initial REF:*** - received one phone call to verify the transaction. After that zip, zero, zilch. Emailed them 25 March to confirm shares was sold and in available. Still Nothing! Emailed them 28 March to ask that available funds be transferred as per my instruction of 12 March. Still Nothing On 1st April 2025 the system automatically bought shares again with my available funds because it was never transferred. I emailed them again with a fix request to correct their non-service. Still no contact from FNB Tax free Shares. Almost exactly the same problem with my husbands transfer request.
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Elna elna.harvest's updateReviewer Update
29 Apr 2025, 13:51 The reference number: ***
We are at the end of April and still this matter is not resolved.
Other than a phone call every week to say FNB is working on the problem nothing is happening except that the losses on my account is increasing by the day.
We are at the end of April and still this matter is not resolved.
Other than a phone call every week to say FNB is working on the problem nothing is happening except that the losses on my account is increasing by the day.
Value with initial shares sold: R239,550.14
Value with shares sold again after incorrect automatic buy: R216,057.95
Loss: R 23,492.19 Which excludes the loss of interest as for
4% for funds in the Tax Free Shares account
Vs
7.7% for funds in the Tax Free Cash account
Vs
7.7% for funds in the Tax Free Cash account
Ee
Elna elna.harvest's update29 Apr 2025, 13:51
Reviewer Update
The reference number: ***
We are at the end of April and still this matter is not resolved.
Other than a phone call every week to say FNB is working on the problem nothing is happening except that the losses on my account is increasing by the day.
We are at the end of April and still this matter is not resolved.
Other than a phone call every week to say FNB is working on the problem nothing is happening except that the losses on my account is increasing by the day.
Value with initial shares sold: R239,550.14
Value with shares sold again after incorrect automatic buy: R216,057.95
Loss: R 23,492.19 Which excludes the loss of interest as for
4% for funds in the Tax Free Shares account
Vs
7.7% for funds in the Tax Free Cash account
Vs
7.7% for funds in the Tax Free Cash account