FNB targeting the poor

This is now the 4th time I am posting about FNB regarding a case that has been ongoing for the past 4 months. I have repeatedly been asked to submit documents, which I have sent to numerous agents multiple times, yet nothing gets resolved.

Every time I call, I am placed on hold for extremely long periods until my airtime runs out, with no proper assistance or feedback given. Due to FNB’s incompetence and failure to handle this matter efficiently, my SRD payments have stopped, which has placed me under serious financial strain as I am a student who depends on that money.

I am extremely disappointed with the lack of service, communication, and urgency shown regarding this matter. If this issue is not resolved immediately, I will have no choice but to escalate the matter further and seek assistance from the Ombudsman.