CM
Cherokee M

1 reviews | Active since Aug 2009

21 May 2017, 16:39

FNB: Tapping of cards

<p>I am a client of FNB for many years. Recently FNB unilatterly decided to start a new facility namely tapping of cards. After the client authorises the first tapping enybody can use your card and happily tepping away buying all they like. I lodged a complaint via phone and via email and got no answer. </p> <p>The money belongs to me and I believe I have a say in the security of it. I do not know why we still have security pins, just tap it and your money is spent. FNB acts like the classical gaint corporation with no regard to the small man in the street. Remeber it was the man in the street that caused SAMBOU to crash when they all at once demanded their money. </p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply22 May 2017, 10:16
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***

CM
Cherokee M's update29 May 2017, 13:06
Reviewer Update

FNB reacted on the 22 May 2017 and promise to look into my problem. Today is the 29 May 2017 and they are still looking.