LG
Lourens G

1 reviews | Active since Jul 2016

19 Nov 2018, 14:02

FNB tap and Go pin removed

I have tap and go on my premier cheque account and no matter the amount on my account I would always put in a pin and now suddenly not anymore I am really not happy about this if my card gets cloned or ****** I am *****ed as my pin is not needed anymore what service is this????? I am considering taking my business with you guys to another bank as this is absurd on your part I am fed up with this whole thing and also having bankers at my disposal to assist me yet cant assist me with this problem is not right

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Nov 2018, 15:24
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF. 

Regards
 
Hello Peter Complaints Team

*** (option one)