lC
leonard C
1 reviews | Active since May 2012
27 Nov 2018, 08:55
FNB talks but does nothing
FNB Connect can not port your cell phone number!
Last week Thusrday (20 Nov 2018) recieved my FNB sim. Contacted exiting provider and enquired if I can cancel my contract and port my number. They agreed and recieved SMS's stating this. Followed instruction to port my number. Friday found my number still has not been ported. I contated my previous provider and was told my contract is only canceled today. Saterday tried again still not ported. Contact FNB and was told my number has not been released. Contacted that provider a got my number released. Contact FNB again and was told this time it will be ported. Today is now Tuesday and still not ported.
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
27 Nov 2018, 12:42Good Day Leonard
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
FNB (First National Bank)'s reply27 Nov 2018, 12:42
Official
Good Day Leonard
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
lC
leonard C's updateReviewer Update
29 Nov 2018, 09:12It’s now two (2) days after my initial complaint and still not done. I phoned them yesterday and was told my number has not been activated by FNB. Also informed it has been forwarded to the responsible department. This responsible department have not done anything.
Once again FNB is all talk and no do!
lC
leonard C's update29 Nov 2018, 09:12
Reviewer Update
It’s now two (2) days after my initial complaint and still not done. I phoned them yesterday and was told my number has not been activated by FNB. Also informed it has been forwarded to the responsible department. This responsible department have not done anything.
Once again FNB is all talk and no do!