FNB taking us for a ride?

I have been a loyal FNB client for the past 30 years. I’ve been an enthusiastic promoter of their ebucks programme for the past 15 years and ensured I make the most of the amazing product they are offering to their valued clients. After all it is a relationship of give and take on both sides, with mutual respect and fondness as far as is appropriate for a relationship between a bank and their client.

Recently I have been informed that I may no longer benefit from their ebucks programme if I do not download the FNB app to my phone. Please note that despite the fact that they refuse to provide me with the ebucks benefit, they still charge me for administration fees of my ebucks; but I do not earn a single buck. FNB, I would love for you to explain the logic behind that – not mentioning the fairness or legitimacy thereof.

Living in a country such as ours one uses all avenues to try and limit your risks and protecting what is yours – the FNB ********** we receive opening our internet banking is proof thereof. Despite the fact that I limit my data usage and do not have ample bundles of data flying around to make use of the app purely for the benefit of receiving ebucks; I DO NOT FEEL COMFORTABLE HAVING THE APP ON MY PHONE. This is something that FNB does not understand nor do they want to grasp apparently. It leaves one in a vulnerable position should someone take hold of you (and your phone).

FNB, as a loyal customer I request that you assist me in this regard. I do not deem that requirement fair, reasonable, equitable and transparent; and would like to understand what is in it for you that makes this is a non-negotiable (on your part) for me to partake in your ebucks product. To be very honest I feel as if I'm being punished for not having / installing the app and that is not acceptable when one is relying on the entrusted party, where all loyal support and investment lies, to respect you and have your best interest at heart.

Q: How can we help you? A: You can respond and assist me in my request for fairness and honouring a relationship that I deemed an honourable one up to this point.