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etienne.noddy etienne.noddy
1 reviews | Active since Dec 2016
13 Apr 2019, 05:58
FNB taking their sweet time to do nothing
I recently complained that I'm waiting for you to make up your mind whether your're going to approve me or not for a credit card. This has been ongoing for more than a week now. It is is insulting that I need to wait this long for an answer. It's either a yes or a no. I do not care if you decline me because I have the option to take a credit card with the bank I am banking with, but my plan was to move over to FNB. This clearly is not one of your priorities.
Get it together and let me know what is going on!
Regards
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Replies (3)ee
etienne.noddy etienne.noddy's updateReviewer Update
14 Apr 2019, 14:35I spoke to Godrey Makola on my android phone chat app and he has at least assisted with me with a time frame and contact numbers for someone to contact to follow up with, which is more than for now, I will continue to communicate with FNB in the way I am doing now, complaining on hellopeter.com does absolutely nothing.
ee
etienne.noddy etienne.noddy's update14 Apr 2019, 14:35
Reviewer Update
I spoke to Godrey Makola on my android phone chat app and he has at least assisted with me with a time frame and contact numbers for someone to contact to follow up with, which is more than for now, I will continue to communicate with FNB in the way I am doing now, complaining on hellopeter.com does absolutely nothing.
FNB (First National Bank)'s replyOfficial
15 Apr 2019, 08:21Good Day Etienne Naude
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***
Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s reply15 Apr 2019, 08:21
Official
Good Day Etienne Naude
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***
Regards, Hello Peter Team Tel number: ***
ee
etienne.noddy etienne.noddy's updateReviewer Update
15 Apr 2019, 11:27I have tried to phone the new credit card application's department and I have listenin to music waiting for 18 minutes and still no response. I'm now hanging up. Get somoene from that department to phone me. You said someone will contact me shortly after 8:21am. It's now almost 30 minutes past 11am. How many hours must I wait for the time frame "shortly". I thought today would start on a fresh note with FNB, it being a new week. Guess my expectations are too high?
Regards
ee
etienne.noddy etienne.noddy's update15 Apr 2019, 11:27
Reviewer Update
I have tried to phone the new credit card application's department and I have listenin to music waiting for 18 minutes and still no response. I'm now hanging up. Get somoene from that department to phone me. You said someone will contact me shortly after 8:21am. It's now almost 30 minutes past 11am. How many hours must I wait for the time frame "shortly". I thought today would start on a fresh note with FNB, it being a new week. Guess my expectations are too high?
Regards